We've been selling and servicing hot tubs on Coastal Highway in Rehoboth Beach since 1990. In that time we've watched a lot of people buy spas online, save a few hundred dollars on the sticker, and then spend years calling around trying to find someone who will actually work on them. Hot tubs live outside. They sit through Delaware summers, Delaware winters, and every salty coastal day in between. Eventually something needs attention. When that day comes, the phone number you call matters more than the price you paid.
Here's how we think about it, and why so many of our customers from the 1990s are still our customers today.
Why Local Matters More Than People Think
Coastal Delaware is not a forgiving environment for mechanical equipment. Salt air drifts inland farther than homeowners expect, humidity runs high, pollen is heavy in April, and temperatures swing from 95 in August to 15 in February. A hot tub ordered from a big box website arrives on a truck with no one to set it up, no one to test it, and no one local to call when a jet stops working on the Friday of Memorial Day weekend.
When you buy from New Wave Spas, the people who sold you the tub are the same people who installed it, and the same people who show up when a filter needs replacing or water needs rebalancing before guests arrive. We're at 20660 Coastal Highway, about a mile south of Tanger Outlets. We're not a franchise. We don't sell pools or grills on the side. Hot tubs, cold plunges, and saunas are what we do.
What Our Customers Actually Want
Most people who walk into the showroom aren't reading a spec sheet out loud. They want a tub they will actually use. For some that means unwinding after a long weekend on the water. For others it's recovery after pickleball at Cape Henlopen or a full shift on their feet. For families it tends to become the thing everyone gathers around on a Friday night in October.
We carry Saratoga Spas because they hold up in coastal conditions and they scale. Two seaters for a tight deck. Six and eight person tubs for a full backyard setup. A nine person configuration with 75 jets if you want the full experience. We'll give you a straight opinion on what fits your space, including when something isn't the right fit.
- Saratoga Spas hot tubs from two seaters to nine person tubs with 75 jets
- Therafrost cold plunges holding water at 37°F with ozone purification
- Sunlighten infrared saunas with full spectrum SoloCarbon heating
The Reason Customers Keep Coming Back Is Service
The quiet part of buying a hot tub is the next ten years of owning one. Filters need replacing. Chemistry drifts. Pumps need attention. Covers wear. On the coast, all of this happens a little faster than inland. We handle sales, installation, service and repair, water treatment, regular maintenance plans, and quarterly drain and clean service. We stock the chemicals and parts that actually hold up in this climate.
When your heater quits on a Saturday in January (and on the coast, that happens), you want someone who picks up and shows up. Not a chat bot routing you to a regional support queue in another state.
Why a showroom visit is worth it: You can sit in the tubs. You can step into the Sunlighten sauna. You can put a hand in the 37° water of the Therafrost cold plunge. No pressure, no appointment. The decision gets a lot clearer once you've tried them.
opened on Route 1
the Delaware coast
service, and parts
Things to Think Through Before You Buy
If you're starting to look seriously, here are the practical questions worth answering first:
- Space and placement: Where will it go? Think about proximity to your electrical panel, drainage, privacy from neighbors, and the view from inside the tub.
- Electrical: Most premium hot tubs need a dedicated 220V circuit. We can walk you through what your property needs before you commit to anything.
- Maintenance: Spas need regular water care. It isn't difficult, but it isn't nothing either. We carry the supplies and offer service plans if you'd rather not think about it.
- Coastal wear: Near the ocean you want covers and equipment built for salt air. We only stock brands we know hold up here.
- Budget and financing: We offer financing plans, and a lot of customers are surprised at how manageable the monthly number can be.
The best next step is to come see the showroom in person. Bring your questions. There's no pressure and no appointment needed.
Frequently Asked Questions
Do you offer financing?
Yes. We have financing options and a lot of customers are surprised at how manageable the monthly number is. Stop by the showroom or call (302) 227-8484 and we can walk through what's available.
Do you install hot tubs, or do I need a separate contractor?
We handle installation. We can also walk you through electrical and placement before you commit to anything.
What brands do you carry?
Saratoga Spas hot tubs, Therafrost cold plunges, and Sunlighten infrared saunas. Three product lines, all running in our Rehoboth Beach showroom so you can try them.
Where is the showroom?
20660 Coastal Highway (Route 1), Rehoboth Beach, DE 19971. About a mile south of Tanger Outlets. Walk ins welcome. Hours: Monday through Friday 10am to 4pm, Saturday 9am to 1pm. Closed Sunday.
Can you service a hot tub I didn't buy from you?
Yes. We service spas throughout the Delmarva region no matter where they came from. Call (302) 227-8484 and we'll get you on the schedule.
Come See Everything in Person
Saratoga Spas hot tubs, Therafrost cold plunges, and Sunlighten saunas, all set up in the showroom. No appointment needed.
Visit Our ShowroomOr call us: (302) 227-8484
